Research Skills

I can be of added value to a company through the full lifecycle of a product or service.

User Research/Evaluation Skills
  • Coaching large groups of people
  • Service/Product idea analysis and planning
  • Gathering user requirements
  • Proposal writing
  • Information Architecture
  • User research applying a variety of methods (quantitative and qualitative)
  • Interviews, Contextual Inquiry, workshops, focus groups
  • Questionnaires/Surveys, retention tests, think aloud protocols, Log File Analysis
  • Field user observation
  • Performance measures (time to complete a task, errors conducted, etc)
  • A/B and Multivariate Testing
  • Scenario-based usability and accessibility testing
  • Heuristic evaluations
  • Cognitive walkthroughs
  • Remote Usability Testing
  • Emotional Responses and Eye-tracking (in training)
  • Co-discovering learning
  • Statistical analysis using SPSS
Deliverables
  • Proposals
  • Presentations
  • Personas
  • Workshops
  • Actionable Recommendation/Requirements Report
  • User and Information Scenarios
  • Information Flow
  • Natural dialogue branching
  • Natural dialogue Question-Answering (QA) structure and authoring,
  • Storyboarding
  • Complex system blueprinting
  • User tasks flows
  • Rapid Prototyping ranging from entire systems to individual components
In terms of prototyping my skills range from using simple tools like Axure Pro to true algorithmic/software programming. Although most projects won’t require me to use my advanced programming skills, I am certain that when a product/Service reaches to a certain point of complexity, I will be required to build more complex prototypes in order to test a new functionality/feature with the indented users. This is a fact that most user experience professionals fail to realise. Take as an example a control interface or tasks that require information aggregation.  How can you test such scenarios with a simple paper-based prototype? Another example is Google earth. Is there a way to test the general look and feel of such application without building a spinning 3D globe where the user can pan, zoom, rotate etc?
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